Terms and Conditions - House Clearance Sanderstead
Welcome to House Clearance Sanderstead. These Terms and Conditions govern your use of our house clearance services. By engaging our services, you agree to comply with and be bound by the following terms.
1. Services Provided
House Clearance Sanderstead offers comprehensive clearance services, including the removal, disposal, and recycling of unwanted items from residential properties. Our services encompass:
- Removal of furniture, appliances, and household items
- Disposal of bulky waste
- Recycling and environmentally responsible disposal
- Sorting and categorizing items for donation
2. Booking and Scheduling
To schedule a house clearance, clients must contact us via our designated communication channels. Appointments are subject to availability, and we strive to accommodate preferred dates and times. A confirmation will be provided upon booking.
2.1 Cancellation Policy
If you need to cancel or reschedule a booking, please notify us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled service may incur a cancellation fee.
3. Payment Terms
Payment for our services is due upon completion of the house clearance. We accept various payment methods, including cash, credit/debit cards, and bank transfers. An invoice will be provided detailing the cost of services rendered.
3.1 Additional Charges
Additional charges may apply for specific circumstances, such as:
- Presence of hazardous materials
- Excessive volume or weight of items
- Access restrictions requiring additional labor
4. Liability and Insurance
House Clearance Sanderstead operates with full insurance coverage. We are liable for any damages or losses that occur directly due to our negligence during the clearance process. However, we are not responsible for inherent defects or pre-existing conditions of property or items.
4.1 Client Responsibilities
Clients are responsible for:
- Providing accurate information about items to be cleared
- Ensuring access to all areas requiring clearance
- Securing any valuables or irreplaceable items
5. Data Protection
We are committed to protecting your privacy. Any personal information collected during the engagement of our services will be handled in accordance with applicable data protection laws. Data will not be shared with third parties without your explicit consent.
6. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which House Clearance Sanderstead operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the local courts.
7. Amendments to Terms
House Clearance Sanderstead reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
7.1 Acceptance of Terms
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
8. Environmental Commitment
We prioritize environmentally responsible practices. Wherever possible, items unsuitable for reuse are recycled or disposed of in compliance with environmental regulations. Our commitment ensures minimal impact on the environment during the clearance process.
8.1 Recycling and Donation
Items deemed suitable are either donated to local charities or recycled accordingly. Clients are encouraged to specify preferences for the disposal of certain items during the booking process.
9. Health and Safety
Health and safety protocols are strictly adhered to during all clearance operations. Our team is trained to handle items safely, minimizing risks associated with manual handling and waste disposal.
9.1 COVID-19 Protocols
In response to the COVID-19 pandemic, we have implemented additional safety measures, including the use of personal protective equipment (PPE) and regular sanitization of equipment and vehicles used in the clearance process.
10. Feedback and Complaints
We value client feedback and strive for continuous improvement. Should you have any concerns or wish to provide feedback regarding our services, please communicate with us promptly. We aim to address all issues effectively and to your satisfaction.
Thank you for choosing House Clearance Sanderstead. We look forward to providing you with efficient and professional clearance services.